Return & Exchanges Policy
Rimanis provides a 100% guarantee on the return and exchange of all purchases.
We strongly believe in our products and their quality and we want you to be completely happy with your purchase. If you are dissatisfied with your purchase for any reason please contact us.
Returns and Exchanges
All products must be returned within 28 days from the date of order.
All items must be in original condition with tags intact to be eligible for a refund, exchange, or replacement. We will not accept incomplete returns or goods that have been used or opened.
Please include a copy of the packing list (or note with the order number, name, phone number, adress, email address) and your reason for returning the product.
All approved exchanges will be reshipped for a small fee. The customer will pay for the return shipping and any incurred cost of exchanging. If you have received an ordered item and would like a different item, you must reship the item back to us before the new desired item can be shipped out to you. You are responsible for both shipping fees.
Rimanis is not responsible for shipping, handling, gift wrap, and other additional charges for returned items.
When we receive your returned product, we will credit the payment method used to make the purchase, excluding shipping costs. Please allow a few days for the refund to be processed.
Damaged or Defective Items
If you received an item that was found to be defective or damaged upon arrival, please contact us within 48 hours of receipt with your order number and photos of the defect or damage. If your item was damaged as a result of poor packing or in transit, please also send images of how the item was packed in the box.
We will accept damage or defect claims up to 28 days from the delivery date.
For limited edition items and numbered artwork that arrived damaged, Customer Service will provide additional instructions.
What happens if I return an item that I purchased for sale or use promotional code?
If you have used a coupon or discount code on your returned order, or if you return an item purchased on sale, you will be refunded the amount that you paid after the applied discount.